Technical FAQs

+ Can I forward my registration link to my colleague?

No – On Tuesday, February 2nd (the day prior to the conference) you will receive an emailed ticket link from Hopin that is unique to your name and email. If you forward it to someone else to use, they will enter the virtual event as you, and you will no longer be able to participate. You can transfer your registration to another person by contacting Caitlin Petrucelli at caitlin.petrucelli@culinary.edu. Please see the registration page for policy information or if you have a colleague that is also interested in registering to attend.

+ I registered for the virtual conference but never received the ticket link sent on Tuesday, February 2nd. How can I get into the virtual event?

After the ticket links are sent out on Tuesday, February 2nd we will follow up with a notification email to make sure that you received it. If you did not receive this email, please reach out to us at si@culinary.edu as soon as possible. A friendly staff member will be able to assist you. Please note, that this is a unique link, made just for you and you will not be able to enter the event without it, and you cannot forward it to anyone else, or you will not be able to attend.

+ Is there a way that I can tour the Hopin virtual platform prior to the conference start on Wednesday?

Yes! We aim to make this transition to the virtual space as smooth as possible for you. To do so, we will put together a 7-minute tutorial video that walks you through the Hopin experience from start to finish. With lots of useful information, we encourage you to watch this video before participating. Secondly, we will be hosting a virtual open house, two weeks prior to the conference. This is your opportunity to ensure your own technical setup and/or company firewall settings won’t stand in the way of your fun, get a sneak preview of the event and help you feel more comfortable with the technology.

+ I see that the schedule contains a variety of sessions. What is the difference between each?

In addition to the compelling on-stage content presented during the conference, we are also bringing you sought-after chances to engage and network. Through our virtual platform, Hopin, we have introduced the following:

Stage – Your first stop each day! Kicking-off at the main stage are presentations, panel discussions and culinary demonstrations by our guest speakers. Ask them anything, through the stage chat, and engage in audience polls from the presenters.
Networking – Take advantage of breaks by meeting up with attendees in the networking lounge for one-on-one conversations. Think of it as professional speed dating or that chance encounter when you “bump into someone” at the coffee station at a live event, where you can easily strike up a conversation and exchange contact information.
Sessions – We will use breakout sessions to further engage with presenters and fellow attendees. After viewing the main stage session, select which breakout session topics you want to dive into deeper. During breaks, sessions will also feature special content with fitness activities, informational sessions and culinary demonstrations at various times as noted in the schedule.
Expo – This conference would not be possible without our generous exhibitors. Take a moment to stop into their booths and say hello. Be on the lookout for special guest appearances in their booths, as well as opportunities to meet our authors and purchase their books!

+ How do I add my headshot or update my profile once I have entered the Virtual Summit?

Your profile has been pre-loaded with your name, email and headline.; however, we encourage you to add a headshot and connect your LinkedIn account to get the most out of your networking experience. To do so, once in Hopin, click the circle with your initials (or headshot) in the top right-hand corner. Click edit profile to make any changes or additions.

+ I joined the virtual summit after the posted start time, how do I know where to join the other attendees?

When you enter the virtual summit, you will be viewing the “Reception” tab. Here, you will see buttons alerting you to what activities are currently happening at that time. Click a button to join the group. You can also look for the red “LIVE” button along the left-hand side of your window. This indicates activated spaces and is a sign of where you should head next.

+ How do I connect with an attendee privately in the virtual space?

In Hopin, you can send a private message to another attendee by clicking on the PEOPLE tab and finding the person’s name (alpha by first name). Click on their name to learn more about them, send a message directly or invite them to a private video call. When you receive a direct chat message from another attendee, you will receive a notification alert on the envelope in the upper right-hand corner. The name of the attendee who messaged you will then rise to the top of your “messages” list.

+ How do I participate in the breakout sessions under the sessions tab?

Breakout sessions will be offered once each day. During this time, attendees will leave the main stage and click on the “sessions” tab on the right of your screen that is noted as “live”. Breakout session topics and presenters vary each day and we recommend reviewing the program schedule for full session descriptions. When you click into the session room, you have the option to watch the conversation and contribute through the “session chat” or you can “share your audio and video” to participate by live video on screen if prompted. Unlike the in-person conference, you do not need to register for breakout sessions in advanced.

+ I purchased a cookbook during an author book signing. When will I receive it?

As soon as an order is placed, we will begin processing them as quickly as possible. Due to social distancing, shipping time will be delayed. We are estimating 10 business days before your order is shipped.